Terms of Service – Copenhagen Walking Tour
Contact Details
Copenhagen Walking Tour
Bondemarken 18, Bagsværd, Copenhagen, Denmark
Phone: +45 2980-1109
Email: [email protected]
Website: www.copenhagenwalkingtour.com
1. Booking & Payment
A booking is considered confirmed once full payment has been received by Copenhagen Walking Tour. All tour guide services are charged in USD and invoiced without VAT under the special Danish VAT scheme for tour guiding services.
Copenhagen Walking Tour reserves the right to decline a booking or service if payment is incomplete, if a participant violates these Terms, or if participation may compromise the safety, comfort, or experience of others.
2. Cancellation & Refund Policy
- Full Refund: Cancellations made 7 days or more before the scheduled tour.
- 50% Refund: Cancellations made 3–6 days before the scheduled tour.
- No Refund: Cancellations made within 2 days of the tour or for no-shows.
All cancellation requests must be submitted in writing to: [email protected]. Refunds will be processed within 14 business days.
3. Tour Content & Delivery
All tour descriptions on our website are illustrative. Actual tour routes, content, and experiences may vary depending on the assigned guide, weather, local conditions, traffic, or group interests.
Copenhagen Walking Tour strives to provide high-quality, enjoyable, and safe experiences; however, certain conditions may be outside our control.
4. Practical Information
Participants are fully responsible for reviewing all practical information provided on our website, including meeting points, physical requirements, weather preparedness, and any age or mobility restrictions.
5. Liability & Responsibility
Participation in any walking tour is strictly at the participant’s own risk.
Copenhagen Walking Tour is not liable for:
- Any personal injury, accident, fall, slip, or physical incident occurring during the walking tour.
- Damage, loss, or theft of personal belongings.
- Injuries or losses resulting from a participant’s own actions, lack of attention, or failure to follow guide instructions.
- Delays, interruptions, or changes caused by force majeure events (including severe weather, strikes, or unforeseeable local disruptions).
Participants acknowledge that walking tours involve navigating uneven surfaces, public streets, stairs, and outdoor environments. Each participant is responsible for exercising caution and ensuring they are physically capable of joining the tour.
Participants are also responsible for any damage they cause to public or private property or to other individuals during the tour.
6. Personal Data & Privacy
By completing a booking, participants consent to Dinamarca Tours processing their personal data solely for purposes related to booking administration, communication, and service provision.
We comply fully with GDPR regulations. Personal data will never be sold, rented, or shared with third parties for marketing purposes. For full details, see our Privacy Policy at:
www.copenhagenwalkingtour.com/privacy-policy
7. Complaints & Feedback
If you wish to submit a complaint or provide feedback, please contact us in writing at [email protected] within 7 days of your tour date. We thoroughly review all feedback and aim to resolve issues promptly and fairly.
8. Governing Law & Dispute Resolution
These Terms of Service are governed by Danish law. Any dispute that cannot be resolved amicably will fall under the jurisdiction of the Danish courts.
9. Compliance with Advertising Standards
Copenhagen Walking Tour complies with all applicable Google Ads, consumer protection, and local advertising regulations. We are committed to transparency, accuracy, and fair business practices in all communications.